Terms & Conditions

By completing a booking and using our services, you agree to the following Terms & Conditions. Please read them carefully before confirming your journey.

• You will receive an automatic confirmation email upon successful payment.
• You are responsible for verifying that all details are correct and notifying us of any issues immediately.

• Please allow sufficient time for your journey, including check-in and traffic delays.
• We are not liable for missed flights or appointments due to insufficient travel time or late readiness at pickup.

• Passengers must be ready at the scheduled pickup time.
• It is your responsibility to contact Alfa Travel Solutions or your driver if you experience delays or need assistance at pickup.
• If no contact is made within the allowed waiting time, the booking will be marked as a no-show and no refund will be issued.

• You must book a suitable vehicle for the number of passengers and luggage.
• We cannot guarantee the ability to transport undeclared or excessive luggage.

• Airport pickups include 45 minutes of free waiting time from the actual landing time.
• After the 45-minute free period, a charge of £20 per hour will apply, billed in 15-minute increments.
• For non-airport pickups, 15 minutes of free waiting time is allowed.
• Failure to make contact within these timeframes will be treated as a no-show with no refund provided.

• We monitor flights to accommodate delays.
• If your flight is diverted to another airport, the original booking will be cancelled with no refund.
• A new booking and payment are required for any further service.

• Changes such as extra stops, mileage, or waiting time may result in additional charges as per our pricing structure.

• More than 24 hours notice: £10 or 10% fee (whichever is greater).
• 12–24 hours notice: £30 cancellation fee.
• Less than 12 hours: full charge applies, no refund.
• We reserve the right to cancel services with a full refund in cases of force majeure (natural disasters, war, emergency, etc.).

• We aim to be punctual, but are not responsible for delays caused by traffic or events beyond our control.
• In case of breakdown or delay, we will attempt to arrange an alternative vehicle.
• If you leave the pickup point without informing us, we are not liable for any compensation or reimbursement.

• We may use trusted subcontractors or partner companies to fulfill bookings.

• We reserve the right to refuse service to passengers under the influence of drugs or alcohol, or those displaying abusive behavior.
• In case of inappropriate conduct, the journey will be terminated immediately with no refund.

• All children count as one passenger regardless of age.
• If you require a child seat, please inform us during booking.
• You may bring your own seat and must install it yourself.

• Eating, drinking, and smoking are not permitted in our vehicles.

• All items are transported at the passenger’s own risk.
• Passengers are responsible for loading and unloading their luggage.
• We are not liable for lost or damaged property.

• Electronic receipts are available upon request and may take up to 2 working days.
• Drivers may issue basic written receipts on request.

These Terms & Conditions, together with your booking confirmation, constitute the full agreement between you and Alfa Travel Solutions Ltd. Use of our services signifies acceptance of these terms.